Legal Center
The rules behind a safer dating network.
Data We Handle
- Account details: name, email, phone number, age eligibility, login credentials, account status, and support history.
- Profile details: photos, bio, interests, preferences, languages, dating intent, and matching answers you choose to provide.
- Verification details: identity, age, phone, location, live-action measurements, and risk review signals needed to deter impersonation, underage access, duplicate accounts, and platform abuse.
- Product activity: waitlist actions, matching queue activity, session state, match decisions, reports, blocks, device logs, and security events.
- Communications: stored connection messages, report submissions, safety notes, support emails, and metadata needed to operate and protect the service. Transient live-date chat is not stored by Novia.
Why We Use It
- Create and secure your account.
- Verify eligibility, identity, location, and trust status.
- Route members into compatible introductions and prevent repeated unwanted contact.
- Provide live video, chat, notifications, support, and safety tools.
- Investigate reports, enforce rules, prevent fraud, and comply with law.
- Measure reliability, diagnose bugs, and improve product quality.
Your Rights
Privacy controls should be usable.
- Request access to personal data associated with your account.
- Ask us to correct inaccurate account or profile information.
- Request deletion of your account, subject to safety, fraud-prevention, legal, or accounting retention needs.
- Withdraw consent where processing depends on consent.
- Object to or restrict certain processing where applicable law gives you that right.
- Request portability of eligible data in a usable format where technically feasible.
- Request human review of significant automated decisions where applicable law gives you that right.
- Lodge a complaint with a competent data protection authority.
Privacy
Privacy Policy
Novia handles dating data as sensitive personal information. We collect what we need to operate a verified dating service, protect members, and keep the platform reliable.
Read policyData Rights
Your Data Rights
You can ask for access, correction, deletion, portability, consent withdrawal, objection, restriction, or human review where those rights apply.
Read policyTerms
Terms Of Service
These terms describe the baseline rules for using Novia. Account-specific terms shown during sign-up, paid plans, or app-store flows may also apply.
Read policyAcceptable Use
Acceptable Use Policy
Novia is for respectful, lawful, relationship-oriented interaction. We remove behavior that makes verified dating less safe or less honest.
Read policySafety
Safety And Moderation
Safety decisions combine member reports, platform signals, verification outcomes, human review, and product controls designed to reduce harm.
Read policyCookies
Cookie Policy
Novia uses cookies, local storage, and similar technologies to keep the product secure, remember preferences, and understand reliability.
Read policyAccessibility
Accessibility Statement
Novia aims to provide a clear, readable, keyboard-accessible, and responsive experience across modern devices.
Read policyContact
Questions, notices, and requests.
Use the right inbox so the request reaches the right review path. Do not email passwords, card numbers, or unnecessary identity documents.