Trust & Safety Center
Safeguards
Age, phone, location integrity, profile media, and account checks help reduce underage access and impersonation before Direct Match.
Short, structured introductions reduce pressure while giving both people enough presence to sense comfort, tone, and respect.
Members can leave, report, or block from the active experience without waiting for a conversation to finish.
Sensitive reports are routed for review with account history, session context, and enforcement notes kept separate from public profiles.
Safety Framework
Novia combines account, age, phone, location integrity, profile media, and risk checks to deter impersonation, duplicate accounts, underage access, and misleading profile behavior.
If a member feels uncomfortable, they can leave the interaction and submit a report. Blocking prevents repeat contact while the safety team reviews the submitted concern.
Members are expected to be present, respectful, and honest. Harassment, nudity, hate speech, coercion, scams, threats, or attempts to move people into unsafe channels can lead to removal.
Novia is strictly for adults aged 18 or older. We prohibit child sexual abuse and exploitation, grooming, sexualization of minors, trafficking, solicitation involving minors, and child sexual abuse material (CSAM).
Keep early conversations inside verified Novia channels, protect personal and financial information, and trust your instincts if a conversation feels pressured or inconsistent.
Scam Prevention
Romance scams often build trust before introducing an emergency, investment, fee, travel problem, or request to move money.
Pause when someone’s story creates pressure to act quickly or secretly. Requests for money, cryptocurrency, gift cards, account access, identity documents, or paid “verification” are strong warning signs—even after weeks of conversation.
Do not pay, click unfamiliar payment links, or try to recover money through another stranger. Save relevant non-sensitive evidence, block the account, report it to Novia, and contact your bank or payment provider promptly if you already transferred funds.
Official resources
FTC guidance on romance scamsEmergency Help
Novia’s safety team can review platform activity, but it cannot dispatch police, medical care, or emergency responders.
Move to a safer place if you can do so without increasing risk. Contact local emergency services or a trusted person who can act nearby. Use Novia reporting after the immediate situation is under control.
Keep relevant messages, account details, dates, and transaction records only when doing so is safe. Do not confront the person, continue a dangerous meeting, or delay emergency help to collect evidence.
Official resources
Nigeria Police Force safety informationNeed urgent help?
If a live introduction feels unsafe, use the in-product exit control immediately. For safety concerns outside the app, contact local emergency services first, then notify Novia support with the relevant account and session details.
Trust & Safety contact
safety@novianow.comInclude only the information needed for review. Do not send passwords, payment details, or highly sensitive personal documents by email.
This inbox is also Novia's designated contact for child-safety concerns. Use in-app reporting when you can so the report includes the relevant account and interaction context.
