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Emergency Help

If danger is immediate, contact emergency services now.

Novia’s safety team can review platform activity, but it cannot dispatch police, medical care, or emergency responders.

What to know

Move to a safer place if you can do so without increasing risk. Contact local emergency services or a trusted person who can act nearby. Use Novia reporting after the immediate situation is under control.

Preserve what is safe to preserve

Keep relevant messages, account details, dates, and transaction records only when doing so is safe. Do not confront the person, continue a dangerous meeting, or delay emergency help to collect evidence.

Practical next steps

  • Use your device’s emergency features if speaking is unsafe.
  • Seek medical attention after physical or sexual harm.
  • Contact safety@novianow.com for the related Novia account review.

Official resources

Nigeria Police Force safety information ↗

Editorial owner: Novia Trust & Safety · Reviewed August 15, 2026

Need urgent help?

Leave the interaction first. Report when you are ready.

If a live introduction feels unsafe, use the in-product exit control immediately. For safety concerns outside the app, contact local emergency services first, then notify Novia support with the relevant account and session details.

Trust & Safety contact
safety@novianow.com

Include only the information needed for review. Do not send passwords, payment details, or highly sensitive personal documents by email.

This inbox is also Novia's designated contact for child-safety concerns. Use in-app reporting when you can so the report includes the relevant account and interaction context.