Scam Prevention
Urgency is not intimacy.
What to know
Scam Prevention
Pause when someone’s story creates pressure to act quickly or secretly. Requests for money, cryptocurrency, gift cards, account access, identity documents, or paid “verification” are strong warning signs—even after weeks of conversation.
Respond without increasing your risk
Do not pay, click unfamiliar payment links, or try to recover money through another stranger. Save relevant non-sensitive evidence, block the account, report it to Novia, and contact your bank or payment provider promptly if you already transferred funds.
Official resources
FTC guidance on romance scamsPractical next steps
- Reverse-image-search suspicious profile photos where appropriate.
- Be cautious when a person repeatedly avoids live interaction.
- Never share one-time passwords, PINs, recovery codes, or remote device access.
Editorial owner: Novia Trust & Safety · Reviewed August 15, 2026
Need urgent help?
Leave the interaction first. Report when you are ready.
If a live introduction feels unsafe, use the in-product exit control immediately. For safety concerns outside the app, contact local emergency services first, then notify Novia support with the relevant account and session details.
Trust & Safety contact
safety@novianow.comInclude only the information needed for review. Do not send passwords, payment details, or highly sensitive personal documents by email.
This inbox is also Novia's designated contact for child-safety concerns. Use in-app reporting when you can so the report includes the relevant account and interaction context.